Select your language

English

English

Français (France)

Français (France)

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Frequently asked Questions

Looking to troubleshoot issues with your current charger or a Hypervolt installation? Check out our Knowledge Base for technical information.

Buying & Installation

Do you offer discounts for NHS, emergency services, or Armed Forces staff?

How do I know if my home is eligible for a standard installation?

How long does installation take?

Can I choose my own EV charger installer?

Can I install an EV charger myself?

Do I need planning permission?

Are there any grants available?

What if my home needs additional work?

What if my main fuse needs upgrading?

Do I need a surge protection device?

How quickly can I get it installed?

Can I take my charger when I move house?

How do I buy a charger?

Compatibility & Charging

Is the Hypervolt Home 3 Pro single-phase or three-phase?

How is the Home 3 Pro different from older models?

How fast will it charge my car?

Is the Hypervolt charger tethered or untethered?

Do I need to have a CT clamp installed to use the Hypervolt?

What colours and cable lengths are available?

Can I charge both my plug-in hybrid and full EV?

Can one Hypervolt charge two cars?

How much power does it use on standby?

What are the operating temperature limits?

Can I swap the charging cable myself?

Does the Hypervolt support Vehicle-to-Home (V2H) or Vehicle-to-Grid (V2G)?

Is the charger compatible with my car and solar setup?

How do I know if my car uses Type 1 or Type 2?

Can I lock or unlock my charger remotely?

Solar, Tariffs & Smart Energy

Can I charge using my excess solar power?

Do I need a battery to use solar mode?

Do I need a CT clamp?

Does the Hypervolt work with smart tariffs?

How do I sign up for OVO or Octopus smart tariffs?

What is Ultra Mode?

Will older models work with Enphase or other new solar setups?

App, Connectivity & Controls

How do I control my charger?

Does the Hypervolt App support energy tariffs like Octopus or OVO?

Can I use the app without a smart tariff?

Can I schedule charging times?

Can I set a charging limit (e.g. stop at 80 %)?

Can multiple users control the charger?

How does the Hypervolt charger connect?

Why am I getting a network error?

Will my charger update automatically?

Does Hypervolt work with smart-home systems?

Can I upgrade my charger or add new features later?

Does the app have a dark mode?

Do I need to be at home to use the app?

Ordering, Delivery & Warranty

How much does a typical installation cost?

How long does delivery take?

What warranty do I get?

What does the warranty cover?

What voids my warranty?

Who do I contact if I need to make a claim?

Does the warranty stay valid if I move house?

Can I extend my warranty later?

Troubleshooting & Support

What if my charger stops working?

Can Hypervolt fix problems remotely?

Who should I contact if I purchased through OVO or Octopus?

What if my app doesn’t connect to the charger?

What support do I have after installation?

Support hours

About Hypervolt

Why choose Hypervolt?

Is Hypervolt sustainable?